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Icelandic Airline 6 year journey icelanding-airline-journey template_home template_thumbnails the-need the-solution years-201213 years-201415 years-20162017 benefits testimonial group group2 group22 group222 group2222 group22222 group222222 group2222222 group22222222 group222222222 group2222222222 group22222222222 group222222222222 group2222222222222 group22222222222222 group222222222222222 group2222222222222222 group22222222222222222 group222222222222222222 group2222222222222222222 group22222222222222222222 group222222222222222222222 group2222222222222222222222 primera-air-iceland-7-year-jou meet-primera-air opportunity-leverage-mobile-t primera-air-started-work-with communication-apps-for-crew mobile-roster mobile-efb-electronic-flight pilots-flight-reports passengers-satisfaction-app technical-personnel-problem-re migration-to-office-365 cabin-crew-reporting comply-with-the-new-safety-reg 1000employees-engaged and-now-we-continue-in-the-nex icelandic-airline-goes-on-a-6-year-journey-to-boosts-efficiency primera-air-iceland-7-year-journey-to-efficiency primera-air-is-an-icelandic-airline--we-worked-together-for-7-years--including-intranet-portal-on-microsoft-sharepoint-mobile-apps-for-pilots-and-crew-efficiency-paperless-cockpit-apps-communication-mobile-apps-passenger-satisfaction-surveys-in-2016--primera-air-engaged-abilitics-to-migrate-all-solutions-to-office-365--to-do-a-face-lift-of-the-portal-and-comply-with-new-security-regulations- aviation-industry-overview the-aviation-industry-is-dominated-by-the-low-cost-airline-model--airlines-still-operating-on-the-traditional-models-struggle-and-seek-ways-to-decrease-costs-and-find-additional-revenue-streams--thus-airlines-need-to-reinvent-their-models---to-invest-in-high-tech-solutions-that-decrease-their-operations-costs-while-at-the-same-time-improve-their-customer-services--furthermore--there-is-a-global-shortage-of-skillful-experts-with-expected-gap-of-500-000-pilots-and-550-000-technicians-for-the-next-20-years- meet-primera-air back-in-2012--we-met-with-primera-air--an-icelandic-owned-leisure-airline--an-airline-that-wanted-to-utilize-the-power-of-the-mobile-revolution-to-improve-their-operations--some-information-about-primera-they-operate-out-of-denmark--sweden--finland-and-norway-and-latvia--primera-air-owns-9-aircraft-boeing-737-and-747-and-employs-over-400-people-and-transports-annually-over-1-million-people- opportunity-leverage-mobile-technologies-to-evolve-digitally primera-air-were-exploring-different-areas-of-how-they-can-use-mobile--from-one-side--they-wanted-to-improve-operation-efficiency-for-pilots-and-cabin-crew---by-implementing-the-paperless-cockpit-vision-and-decreasing-the-paper-reports-filled-in-by-the-crew--on-the-other-end--they-wanted-to-empower-their-employees-with-corporate-information-coming-from-their-intranet-directly-on-their-mobiles- primera-air-started-work-with-abilitics-on-those-challenges-back-in-2012--as-of-today--primera-air-is-using-9-different-solutions-from-abilitics--including mobile-apps-for-their-intranet-portal-single-sign-on-systems-mobile-electronic-flight-bag-air-safety-mobile-report-mobile-roster-customer-satisfaction-mobile-app-for-passengers-senior-cabin-crew-mobile-reporting-this-presentation-is-a-story-about-the-journey-we-took-together--the-decisions-taken-and-the-technical-challenges-resolved- which-lead-to-a-6-year-journey-covering-many-needs year-3---4-paperless-cockpit---mobile-apps-for-pilots-and-crew year-5-6-migration-to-the-cloud-and-comply-with-new-safety-regulations year-1---2-evolving-communications years-2012-2013-evolving-communications communication-apps-for-crew the-first-app-we-built-was-one-for-improving-crew-to-office-communications--the-office-operation-control-team-used-a-web-page-to-submit-important-events-such-as-if-a-replacement-pilot-is-required-for-fill-in-an-empty-spot--that-communication-is-immediately-communicated-via-push-notifications-to-all-pilots-and-cabin-crew--the-latter-can-then-respond-and-initiate-communication-from-the-app--the-app-includes-a-visual-indicators-showing-the-number-of-responses-per-signal--as-well-as-information-of-which-messages-they-have-reviewed-and-which-not--that-information-is-also-being-reported-to-the-control-center- mobile-roster secondly--we-implemented-a-mobile-roster---an-app-that-every-pilot-and-cabin-crew-uses-to-get-information-about-hisher-flights--hotel-transfers--on-and-off-duty-days--the-mobile-roster-is-integrated-with-the-backend-flight-system-and-provides-information-about mobile-efb-electronic-flight-bag the-last-mobile-app-we-build-the-first-2-years-was-the-efb--the-efb-is-an-app-that-provides-the-documents-needed-by-the-pilots-during-the-flight---such-as-safety-manuals-and-other-instructions--the-app-is-part-of-the-paperless-cockpit-vision-of-primera-air--the-app-works-in-an-offline-mode-when-the-plane-has-landed--the-new-documents-are-synced-via-wi-fi-connection-to-their-onboard-ipads--with-this-app-we-needed-to-push-the-boundaries-of-the-ios-by-implementing-challenging-background-sync-logic-and-by-extending-the-out-of-the-box-functionality-for-pdf-reading-with-bookmarks-and-night-mode-viewing-by-adaping-the-light-of-the-device- years-2014-2015-mobility during-2014-and-2015--primera-air-wanted-to-focus-on-the-development-of-mobile-apps-that-improve-the-efficiency-of-the-pilots-and-the-cabin-crew- pilots-flight-reports the-next-app-we-build-allowed-pilots-to-fill-in-their-flight-reports-directly-from-a-onboard-ipad--rather-than-to-fill-them-in-in-a-paper-format--the-report-allowed-pilots-to-report-the-details--the-type-of-delay-and-to-report-and-classify-the-reasons--the-app-allows-pilots-to-taking-pictures-with-the-ipad-and-attach-them-to-their-flight-report--the-reports-then-go-through-an-analysis-workflow-process-that-allow-for-preventing-measures-to-be-taken--ultimately-help-the-airline-to-improve-its-on-time-performance- passengers-satisfaction-app we-build-a-mobile-app-that-the-cabin-crew-hand-over-to-passengers-to-capture-their-feedback-regarding-the-flight--the-passengers-rate-the-service-and-also-provide-suggestions-and-recommendations-for-improvements--the-mobile-app-is-integrated-with-the-backend-bi-platform-of-primera-air--allowing-detailed-analysis-and-reports-over-the-customer-feedback- technical-personnel-problem-reporting-app lastly--we-improved-the-work-of-the-technical-personnel-by-building-a-mobile-app-for-reporting-of-technical-defects--the-app-is-similar-to-the-pilots-flight-regulations-and-timely-resolution-of-reported-faults---yet-this-report-focuses-on-problems-with-the-defective-airplane-components-and-their-respective-key-parameters-at-time-of-defect--the-report-is-quite-comprehensive-and-includes-significant-amount-of-data-collected-per-each-defect-to-enable-easier-identification-of-the-root-cause-and-for-execution-of-the-right-corrective-measures- years-2016-2017-migration-to-office-365-and-comply-with-new-safety-regulations migration-to-office-365 with-the-launch-of-office-365-by-microsoft--primera-air-wanted-to-take-the-full-benefits-of-the-cloud--besides-that--they-wanted-to-get-a-new-and-modern-design--aligning-with-web-trends-so-we-migrated-their-intranet-to-the-office-365-cloud-we-did-a-face-lift-of-the-portal--also--primera-air-expanded-the-use-of-the-portal-to-other-companies-in-the-same-group--greatly-increasing-its-value--all-mobile-apps-we-built-were-migrated-to-azure---utilizing-all-the-benefits-of-going-to-the-cloud- cabin-crew-reporting during-2015--we-have-built-a-few-apps-that-improved-the-life-of-the-pilots--in-2017--we-have-another-similar-project---jet-this-time-to-make-life-of-cabin-crew-easier--for-this-purpose--we-have-automated-the-process-they-report-information-regarding-any-problems-connected-with-the-onboarding-service--the-passenger-welfare--group-operations--meals--rooms-and-any-other-equipment-onboard--as-usual--as-the-plane-has-landed--that-information-is-submitted-to-the-hq-for-analysis-and-problem-resolution- comply-with-the-new-safety-regulations in-2016--there-were-a-new-safety-regulations-launched-in-the-aviation-industry--to-comply-with-that--primera-air-needed-to-submit-a-detailed-reports-for-all-safety-and-hazardous-situation-happening-on-flight--to-accomplish-this--abilitics-build-a-mobile-app-for-air-safety-reports---a-report-that-allows-pilots-to-fill-in-all-required-details-for-such-events--as-the-fields-were-more-than-100--we-spend-time-to-define-the-optimal-user-experience-so-that-the-time-and-load-on-pilots-is-optimized- this-was-the-fabulous-journey-we-took-with-primera-air benefits 1000employees-engaged 6child-companies-covered 7paper-forms-replaced-with-mobile-apps 1unified-design what-does-our-customer-say-about-our-project and-now-we-continue-in-the-next-year-2018-with-new-challenging-endeavors-contact-us-for-more-information- video_home content_thumbnails